Instead, he believes in another adage: If you want something done right, do it yourself. “Our organization is so intense that we’ve never found an outside company that pays as much attention to the outside details as we do,” he says.
Still, O’Neill knew he needed experienced multifamily operators on his staff. So he lured talent away from companies such as Trammell Crow and HOME Properties to start O’Neill Management Services, a management and leasing operation. “I’m not going with our existing [office management] team,” he says. “I’m bringing in people who know what they’re doing and letting them build their own team.”
Jim Quinn, regional development manager for O’Neill, arrived from HOME Properties to lead the management team. He has no doubts that his team will be up to speed when the O’Neill development machine starts rolling out units. “We will deliver a quality product to our residents, and we will offer exceptional customer service,” he says.
