Kendall Pretzer,
Grace Hill
As CEO at Grace Hill, Kendall Pretzer is contributing to the successful careers of many in the multifamily and commercial real estate industry. She says, “Most of my career has been spent on the owner/operator side, working with the people who take care of the residents. It’s always moving, always changing, always presenting opportunities and challenges to solve. It excites me to see how passionate and caring the management teams are both on and off-site. I love that we, at Grace Hill, can help care for and educate these people, helping them to do their jobs safer, in a more efficient and productive way.”
Pretzer joined Grace Hill in 2018 after the firm purchased her company, The Strategic Solution. She was appointed CEO in May 2021 and has since seen the company continue to evolve as technology changes. “We are committed to providing a continuous cycle of improvement to help businesses and their people continue to improve. We are thinking and working every day for the betterment of our customers, our industry, and the people who take care of people where they live and work,” Pretzer adds.
Caring deeply for her team and the people they serve, Pretzer continues to adapt as the industry changes—especially involving technology. Through acquisitions, including The Strategic Solution, Kingsley Surveys, Edge2Learn, and Ellis, the company has brought resources and information into one tech stack to better assist customers. Offering more than learning, Grace Hill has solutions for policy management, resident and tenant surveys, mystery shops, and online reputation management.
“We talk with our customers to understand what they are worried about, what keeps them up at night, what are the pain points or blockers that prevent them from doing their jobs better, safer, faster. By listening and understanding their pain points, we can develop products that solve our customers’ problems,” she says.
A natural problem-solver who thrives on change, Pretzer is always looking for ways to continue innovating and expanding. “We will always be focused on listening to our customers, providing information, insights, resources, and recommending actions to help people and businesses. And I’m happy to be here among the smart people at Grace Hill and our caring customers in this wonderful industry.”
