Online Reputation
2025 Division Power Ranking Winners Revealed by ORA
Meet the companies redefining reputation excellence across divisions II to V based on unit counts.
3 MIN READ
Customer Satisfaction
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Leadership
New Cortland CMO Carol Hoeller on Elevating Multifamily Through a Hospitality Lens
6 MIN READ
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Technology
Greystar Unveils New Website to Boost Transparency and Renter Experience
2 MIN READ
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Resident Life
Bilt Raises $250M to Fuel Housing and Rewards Expansion
2 MIN READ
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Online Reputation
2025’s Top ORA Properties in Every State and D.C.
3 MIN READ
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Resident Satisfaction
Data in Action: How Resident Feedback Is Transforming Multifamily Operations
4 MIN READ
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Technology
Proptech Pulse: New Integrations, Smart Access, and Resident-Centric Solutions
8 MIN READ
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Resident Experience
Zego Report Reveals Disconnect Between Property Managers, Renters on Retention Priorities
3 MIN READ
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Best Practices
How Multifamily Pros Are Turning Leasing Fatigue Into Focus
5 MIN READ
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Leadership
Bozzuto Scales With Purpose
8 MIN READ
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MULTIFAMILY EXECUTIVE
Blue Ridge Cos. Transitions Apartment Management to Willow Bridge
2 MIN READ
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MULTIFAMILY EXECUTIVE
Outdated Marketing Structures Are Costing You: Here’s How to Fix Them for 2025
6 MIN READ
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MULTIFAMILY EXECUTIVE
Veteran Leader Rejoins The Breeden Co. to Elevate Resident Experience
3 MIN READ
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MULTIFAMILY EXECUTIVE
Bilt Boosts Resident Loyalty With Platform Improvements
2 MIN READ -
MULTIFAMILY EXECUTIVE
Customer Service Means More Than Amenities for 2024
9 MIN READ
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MULTIFAMILY EXECUTIVE
‘Pet-Friendly Is No Longer Enough’
2 MIN READ
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MULTIFAMILY EXECUTIVE
2024 MFE Concept Community: Elevating the Resident Experience
1 MIN READ
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Multifamily Executive
82% of Renters Want More Fee Transparency
2 MIN READ
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Multifamily Executive
Converting Positive Experiences Into Online Reviews
5 MIN READ
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Multifamily Executive
AvalonBay Provides Back-Office Support Services to Gables Residential
2 MIN READ
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Multifamily Executive
What Multifamily Can Learn About Customer Experience
5 MIN READ
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Multifamily Executive
Top 10 of the 2022 NMHC 50 Managers by ORA
2 MIN READ
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Multifamily Executive
Q&A With Diane Batayeh, CEO of Village Green, on Empathy for Struggling Renters
8 MIN READ
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BUILDER
Q+A with Trumark Cos. on Developing Flexible Floor Plans
7 MIN READ
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Customer Service
How to Obtain and Implement Resident Feedback
5 MIN READ
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Multifamily Executive
Building Resident Satisfaction With Better Service
3 MIN READ
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Multifamily Executive
Kingsley: Renter Satisfaction Continues to Rise in Q2, Renewal Intent Holds Steady
5 MIN READ
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Multifamily Executive
Kingsley: National Resident Satisfaction Rises to 4-Year High
4 MIN READ
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Multifamily Executive
Kingsley: National Renter Satisfaction Steady Over Past 3 Years
Brought to you by Tamlyn4 MIN READ -
Multifamily Executive
The Best and Worst Cities for US Renters
2 MIN READ
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Operations
Navigating the Property Management Landscape in 2018
4 MIN READ
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Multifamily Executive
Kingsley: Renter Satisfaction Holds Steady, Renewal Intent Drops Slightly
5 MIN READ -
MULTIFAMILY EXECUTIVE
Smart Apartments Require More Than Hardware
5 MIN READ
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Multifamily Executive
Kingsley: Renewal Intent Rises Again, Rental Rates Hold Less Sway Over Renewal Decisions
5 MIN READ -
Multifamily Executive
The Mechanics of Online Review Sites: Inside the ORA Power Rankings
7 MIN READ
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Multifamily Executive
Kingsley: Renter Satisfaction Stable, Location Significant Renewal Decision Factor
4 MIN READ -
Multifamily Executive
Kingsley: D.C. Sees Large Upswing in Renewal Intent
4 MIN READ -
Multifamily Executive
The Top 50 Properties of 2016 for Online Reputation
5 MIN READ
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Multifamily Executive
Tips for Handling Online Reviews
1 MIN READ